Home / Delete your account

Delete your takRide account

You can delete your account in the app, or on this page. Your rider and driver apps use the same takRide account (the same phone number), so deleting it from either one deletes it for both.

In the app

Rider app

  1. Open takRide and tap Profile.
  2. Scroll to the bottom and tap Delete account.
  3. Read the message, tap Delete account, then Delete permanently.
  4. If you have ride credit, you'll be asked to confirm you're giving it up.

Driver app

  1. Open takRide Driver and tap Profile.
  2. Scroll to the bottom and tap Delete account.
  3. Tap Delete account, then Delete permanently.

On this page

Confirm your number with a one-time SMS code, then delete. Nothing is stored in your browser.

What is deleted

  • Straight away: your name, phone number, email, profile photo, home and work places, saved payment methods, trusted contacts, signed-in devices and notification tokens. Upcoming scheduled rides are cancelled.
  • Any ride credit you have is given up (we ask you to confirm first).
  • Drivers, also straight away: payout details (mobile-money number and bank account), licence number, your profile photo and your vehicle photo (the files are deleted too). You're taken offline and can't go online again.
  • Trip chat messages between riders and drivers are deleted 12 months after they're sent, for everyone.

What is kept, and why

  • Trips, payments, receipts, ratings and support cases are kept, but no longer show your name or number. The other person's trip history and our accounting and tax records depend on them. A driver's vehicle plate stays on past riders' receipts.
  • Drivers' identity records — the verified ID number and name, and the identity and verification documents (ID, licence, selfie, vehicle papers) — are kept for 3 years after deletion for fraud prevention and safety investigations, then deleted automatically.
  • A one-way scrambled code made from your phone number (not the number itself) is kept so a new account on the same number can't claim first-ride offers again.

More detail is in our Privacy Policy.

If deletion is blocked

We can't delete an account while there's a trip in progress, money owed from an earlier ride, an unanswered question about a cash payment, money still in a driver account (drivers can delete in the takRide Driver app, which asks them to confirm giving it up), or commission credit below zero. The message on this page tells you which one, and what to do.

Need help?

Email support@tak-ride.com from the email on your account, or tell us your registered number.