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Privacy Policy

Last updated: this policy is a plain-language summary and should be reviewed by a legal professional before public reliance.

Placeholder notice: This is a starting-point privacy policy for takRide. Before you publish it as legally binding — and before app store submission — have it reviewed and finalised by a qualified lawyer for your jurisdiction (Zimbabwe / South Africa, per your operating structure).

Overview

This Privacy Policy explains how takRide, operated by takRide Holdings (Pty) Ltd ("takRide", "we", "us"), collects, uses, and protects your information when you use our rider and driver apps and this website. By using takRide, you agree to the practices described here.

Information we collect

Account information: your name, phone number, email address, and profile photo.
Driver information: for drivers, additionally your driver's licence, identity documents, and vehicle details.
Trip information: pickup and drop-off locations, routes, times, fares, and payment method.
Location data: real-time location while using the app, to enable matching, navigation, and tracking.
Device information: device type, operating system, and app version for reliability and support.
Communications: messages sent through in-app chat and support conversations.

How we use it

To match riders with drivers and facilitate trips
To calculate fares, process payments, and manage takPoints
To provide live tracking, navigation, and trip sharing
To verify drivers and keep the platform safe
To provide customer support and respond to reports
To send trip receipts, notifications, and service updates
To improve the safety, reliability, and quality of takRide

Location data

Location is central to how takRide works. Riders' location is used to set pickup points and match nearby drivers. Drivers' location is used to receive nearby requests, navigate, and let riders track their approach. You can control location permissions through your device settings, though the service cannot function without location access while in use.

We share limited information only as needed to run the service:

Between matched riders and drivers (name, photo, rating, vehicle, and approximate location) for the duration of a trip
With payment and infrastructure providers that help operate takRide
With anyone you choose to share a live trip link with
Where required by law, or to protect the safety of users and the public

We do not sell your personal information.

Data retention

We keep your information for as long as your account is active and as needed to provide the service, meet legal and tax obligations, resolve disputes, and enforce our agreements.

Your rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data, subject to legal retention requirements. Contact us using the details below to make a request.

Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections and access controls. No system is perfectly secure, but we work to safeguard your data and to respond promptly to any issues.

Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the app or website. Continued use of takRide after an update means you accept the revised policy.

Contact

Questions about privacy? Email support@tak-ride.com.