Help Center

How can we help?

Answers for riders and drivers, plus how to reach a human when you need one.

Popular questions

Quick answers

Fares are based on the distance and estimated time of your trip, shown in full before you confirm. The price you agree to is what you pay unless the trip changes.
Yes — select cash when booking and pay your driver the displayed fare at the end. Digital options are available too.
Open the active trip in the app and tap cancel. If a driver is already on the way, cancel as early as you can out of courtesy. See the rider help page for details.
Drivers keep 89% of every fare. takRide's commission is a flat 11%, the same at every status tier.