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Terms of Service

Last updated: 10 October 2026

These terms are written to be read. They describe exactly how takRide works — including the parts that cost you money — so nothing comes as a surprise. By creating an account or using takRide you agree to them.

Who we are

takRide is operated in Zimbabwe by takRide Investments (Pvt) Ltd, a subsidiary of takRide Holdings (Pty) Ltd (South Africa) ("takRide", "we", "us"). These terms cover the takRide rider app, the takRide Driver app and this website.

Eligibility & accounts

  • You must be 18 or older to use takRide.
  • You sign in with your mobile number and a one-time SMS code. One person, one account. Keep your phone and SIM secure — anyone with access to them can use your account.
  • If you change numbers, you can move your account to the new number in the app while you're still signed in.
  • You must give accurate information. Drivers must pass verification before they can take trips (see Driver terms).

What takRide is

takRide is a technology platform that connects riders with independent drivers. We calculate fares, match trips, handle in-app payments and run support. Drivers are independent operators — not employees or agents of takRide — and they provide the transport.

Fares

  • Fixed before you book. Every fare is a whole US-dollar amount, shown before you confirm. Once you book, it does not change because of traffic, the route the driver takes, or how long the trip takes.
  • How fares are worked out. A base amount, a rate per kilometre and per minute for the ride type you choose (takGo, takXL, takPrem, takVan) and a small booking fee, using the road distance and estimated time, rounded up to the next dollar. The per-kilometre rate is 25% higher after the first 5 km. Each ride type has a minimum fare (from $2 for takGo).
  • Fuel price. The per-kilometre rate can move up or down with the official ZERA fuel price, so drivers are covered when fuel rises. It only ever changes new quotes, never a trip you've already booked.
  • Busy times cost more. Fares are higher at busy times and are always shown before you book. Prices follow how busy each area usually is at that hour (learned from recent weeks) or how busy it is right now, whichever is higher (never both, up to ×1.6). Until an area has enough history, these times apply:
    • Weekday mornings 7–10am and evenings 5–9pm: ×1.5
    • Weekday 6–7am and 9–11pm, and every night 11pm–3am: ×1.2
    • Friday and Saturday from 9pm until 3am: ×1.8
    • Heavy traffic on your route adds up to 40%.
  • No waiting charges. takRide never charges for waiting time — not at pickup and not at stops.
  • Fares never go down after booking. If you change to a destination that is further away, you are shown the new, higher price and it only applies if you accept it. A shorter destination keeps the price you booked.

Paying for rides

  • Cash (USD): pay the driver the fare shown in the app at the end of the trip.
  • In-app (coming soon — for now all rides are paid in cash): EcoCash, OneMoney, ZimSwitch or Visa/Mastercard, processed by our payment provider ContiPay. In-app rides are paid in full before a driver is found. If the payment doesn't go through, no driver is sent and you are not charged.
  • takRide does not see or store your full card number or mobile-money PIN.
  • If a driver has no change for a cash fare, they can add the change to your ride credit in the app; it shows in your Wallet straight away.
  • Any unpaid balance from an earlier ride (see Unpaid cash fares) is added to your next ride.

Changing or ending a trip

  • You ask to stop early: the trip ends where you ask and the booked fare stands.
  • Waiting at your stop: if a driver waits 10 minutes or more at one of your stops, they may end the trip there. You then pay only for the share of the trip covered (worked out along your route, in whole dollars, minimum $1). If you paid in the app, the rest goes to your ride credit.
  • The driver ends the trip early or abandons it: you get back the part you didn't ride, as ride credit, straight away.

Cancellations & fees

  • Free until your driver arrives at the pickup.
  • After the driver arrives — or if you don't show up — a cancellation fee applies to rides paid in the app: $2, or half the fare if that is less, never under $1. The driver receives 75% of it.
  • The fee only applies if our GPS shows the driver was genuinely at the pickup (within 400 m) when they marked themselves as arrived.
  • Cash rides have no cancellation fee. The driver can rate the rider instead.
  • When an in-app ride is cancelled, you choose how to get the rest back: ride credit (the full amount, instantly) or a refund to your wallet or card within 3 days, less a payment processing cost (currently 3%) charged by the payment networks. Until refunds to wallets and cards are available, the money comes back as ride credit.

Refunds & ride credit

Refunds are for cancelled rides. A completed trip is not refunded, except where takRide's own records show something went wrong:

  • you were charged more than the fare;
  • the trip was marked complete but the driver's GPS shows it was never driven;
  • no driver was found, a late payment arrived after cancelling, or the driver ended the trip early — these become ride credit straight away.

Ride credit is used automatically on your next ride paid in the app. Once available, credit that came from a payment can be sent back to the wallet or card it came from within 90 days, less the payment processing cost. Ride credit has no other cash value.

Unpaid cash fares

  • A driver can report an unpaid cash fare only when ending the trip (within 30 minutes).
  • The rider is then asked in the app whether they paid, and must answer before booking again.
  • If the rider says they didn't pay: the fare plus a $1 late-payment fee is added to their next ride. The driver receives the full fare once it is paid.
  • If the rider says they did pay: the report only stands if at least two other drivers reported the same rider in the last 90 days. Drivers who report unusually often are reviewed.
  • A rider with an unpaid balance can still ride. The balance is collected on the next ride — in the app, or in cash by the next driver.

Ratings

  • Riders rate drivers and drivers rate riders, including after a cancellation or no-show.
  • Drivers see a rider's rating on ride requests, plus a small note if the rider's rating is below 4.0 after at least 5 ratings.
  • After a 1–2 star rating or a cash dispute, that rider and driver are not matched for the rider's next 3 rides.
  • Ratings never block a rider from using takRide.

Support & disputes

  • Support runs in the app through an AI assistant that can look at your trips and payments and settle problems on the spot. It replies in English, Shona or Ndebele.
  • Decisions are made from takRide's records — GPS trails, arrival distance, payment and earnings records — not from either side's word alone. The assistant never decides amounts; our system calculates them from those records. Most outcomes are decided automatically.
  • Riders can raise a trip problem within 3 days of the trip; drivers within 7 days.
  • If you disagree with an automated decision, email support@tak-ride.com (drivers: drivers@tak-ride.com) and a person will review it. Email is the last resort; there is no phone or WhatsApp support line.

Promotions & takPoints

  • First ride: 20% off with WELCOME20, applied automatically (fares from $3, once per rider).
  • Monthly code: riders may receive a personal 10% discount code each month.
  • takPoints: 5 points per completed ride paid in the app (rides paid in cash don't earn points); 100 points = $1 off a ride paid in the app, covering up to half the fare. takPoints can't be used on cash rides, can't be sold or transferred and have no cash value.
  • Promotions can change or end. A discount never reduces what we tell a driver they will earn before they accept.

Driver terms

  • Verification: a valid driver's licence, national ID or passport, a selfie, vehicle registration and vehicle photos, a roadworthy vehicle and any permits or insurance the law requires. Documents are checked automatically, your selfie is compared with your ID photo, and your account is approved when everything matches. If the automatic check can't decide, a person at takRide compares the photos. You must keep documents current.
  • Commission: takRide keeps 11% of each fare and you keep 89%, at every status tier. If a rider used a promo, it's calculated on the discounted fare.
  • Two balances:
    • Commission credit (prepaid). On cash trips you keep the cash and the 11% comes off this credit. You're only offered a cash trip if your credit covers its commission; once in-app payments open, with too little credit you still get in-app trips (no credit needed) until you top up. While rides are cash-only, you need credit to get trips. New drivers start with $5 promo credit, which is used first.
    • Withdrawable balance. On in-app trips, your 89% is added here.
  • Cash-outs (coming soon): from your withdrawable balance to your payout account, minimum $5. One free cash-out per week, then 2%. A newly changed payout account can be used after 24 hours. A failed cash-out returns in full to your balance.
  • Cancellation fees: you receive 75% of the fee on in-app rides when you genuinely arrived (see Cancellations). There's no fee on cash rides.
  • No change: if you give a rider their change as ride credit, the same amount comes off your commission credit (you keep the cash).
  • Ending trips: a rider who asks to stop early pays the full fare. After waiting 10+ minutes at a stop you may end the trip there and are paid the share covered. If you abandon a trip you are not paid for it, unless you used SOS.
  • Integrity: fake-GPS apps, marking "arrived" away from the pickup, and false reports are detected and may lead to your account being reviewed or closed. Patterns such as many riders reporting the same problem flag your account for review.
  • You are responsible for your own taxes, licences, vehicle costs and compliance with transport law.

Safety

  • In an emergency, call 999 first, then use the SOS button in the app.
  • A 4-digit start PIN is required for pickups in areas we flag as less safe, and riders can turn it on for every trip.
  • Trips can be shared through a live link. The app checks in during a trip if the car stops for a long time somewhere unexpected.

Acceptable use

Don't give false information, harass or endanger anyone, damage vehicles, use takRide for anything unlawful, take payment for takRide trips outside the app's rules, or interfere with how the service works.

Liability

We work hard to keep takRide reliable and safe, but we provide the platform "as is" and can't guarantee it will always be available or error-free. To the extent the law allows, takRide is not liable for the acts of independent drivers or riders, for indirect or consequential loss, or for events outside our reasonable control. Nothing here limits rights you have under consumer law that can't be excluded.

Suspension & closing your account

You can delete your account at any time (not during an active trip): in the app under Profile, or on our account deletion page. We may suspend or close accounts that break these terms or put others at risk. When an account is closed, any unpaid balance remains owed. Ride credit, driver earnings and commission credit left in a deleted account are lost and can't be paid out (the app warns you first).

Law & changes

These terms are governed by the laws of Zimbabwe. We may update them as the service changes. We'll tell you about material changes in the app or on this page before they apply, and the date at the top will change.

Contact

Questions about these terms: support@tak-ride.com.