Driver help

How driving, earning and getting paid on takRide works — every deduction included.

Getting started

Download takRide Driver, sign up with your number, add your vehicle and upload your documents. Once you're approved, top up commission credit (new drivers start with $5 promo credit) and go online.

Verification

Driver's licence (both sides), national ID or passport, and a clear selfie (it becomes the photo riders see, and is matched to your ID photo, so take it facing the camera in good light).
Vehicle registration and vehicle photos (front and back).
Documents are checked automatically, usually within minutes. You're approved when everything matches. If a vehicle is registered to someone else, you'll be asked for the owner's authorisation.
You'll get reminders before a document expires. Changing vehicle takes you offline until the new one is verified.

Commission

takRide keeps 11% of each fare and you keep 89% — at every tier, with no surge-based cuts. On a $10 trip: $1.10 commission, $8.90 yours. If the rider used a promo, it's worked out on the discounted fare, and the trip card shows what you'll earn before you accept.

Your two balances

Commission credit (prepaid). On cash trips you keep all the cash and the 11% comes off this credit. Top up from $1 (up to $500 at a time) with EcoCash or OneMoney; it's added once the provider confirms. Cash trips are only offered when your credit covers their 11%. While rides are cash-only you need credit to get trips; once in-app payments open, at $0 you still get in-app trips, which need no credit.
Withdrawable balance. On in-app trips the rider has already paid takRide, so your 89% goes here. Your credit isn't touched.

Cashing out

Cash-outs are coming soon. Once they open, cash out from your withdrawable balance whenever you like, minimum $5.
One free cash-out per week; after that, 2% per cash-out.
For security, a newly added or changed payout account can be used after 24 hours.
If a cash-out fails, the full amount comes straight back to your balance.

Taking trips

Each request shows the pickup, destination, distance and exactly what you'll earn. You have about 20 seconds to accept — even from the notification if the app is in the background.
Fares are fixed — riders can't haggle and you can't counter-offer. The per-km rate is 25% higher after the first 5 km, and can follow the official fuel price, so longer trips and fuel hikes are covered.
You see the rider's rating, plus a small note if it's low.
Finishing near a new pickup? The next trip may be offered back-to-back.
In flagged areas, or if the rider asks for it, you'll need the rider's 4-digit PIN to start.

No-shows & cancellations

On rides paid in the app, if the rider cancels after you arrive or doesn't show, there's a fee of $2 (or half the fare if less, never under $1). You get 75% of it.
The fee only applies if you were within 400 m of the pickup by GPS when you tapped Arrived.
Cash rides have no fee, but you can rate the rider after a cancel or no-show.

Cash, change & unpaid fares

No change? Tap "No change?" when ending the trip. The change goes to the rider's ride credit, and the same amount comes off your commission credit — you keep the cash.
Rider didn't pay? Report it with "Rider didn't pay?" when ending the trip (within 30 minutes). The rider must confirm before booking again.
- If they admit it, you get the whole fare as soon as they pay. That happens on their next ride.
- If they deny it, the report stands only if other drivers reported them recently.
Collecting a rider's old balance in cash? The app shows the total to collect. The extra comes off your credit and is paid to whoever was owed.

Ending trips early

The rider asks to stop early: the full fare stands.
You've waited 10+ minutes at a rider's stop: you may end the trip there and are paid for the distance covered.
If you abandon a trip, you aren't paid for it — unless you used SOS.

Demand map

Tap the fire button on the home screen to see where riders are requesting right now, and where they usually are at this time. Hotspots show distance and how many drivers are already there. Tap Go to navigate.

Ratings & integrity

Rate riders after every trip, including after a cancel or no-show. A 1–2 star rating keeps you and that rider apart for their next 3 rides.
Fake-GPS apps are detected and those locations ignored.
Accounts are flagged for review when patterns show up, for example several riders reporting the same problem, or unusually many unpaid-cash reports.

Status tiers

Bronze, Silver, Gold and Platinum, earned through completed trips and good ratings. Five-star reviews and compliments bring the next tier closer. Commission stays 11% at every tier. Every Sunday evening you get a summary of your week.

Getting help

Open Support in the driver app. The assistant can see your trips, balances, cash-outs and top-ups, and fixes things on the spot. If a fee or trip's earnings are missing, or commission was over 11%, it pays you. It also checks cash-out and top-up status with the payment provider there and then. It answers in English, Shona or Ndebele.

If you disagree with an outcome, email drivers@tak-ride.com and a person will review it. Trip problems need to be raised within 7 days.